Operator Assisted Elite Conferencing

Give high-profile calls the attention they demand
Use Tiger Communications Operator Assisted Conferencing for conference calls that demand special attention. From a high-end, large-scale investor relations call to a small board-of-directors meeting, Tiger manages your conference call to ensure it runs smoothly start to finish.

Events without a Hitch:
Tiger will insure that your special event runs perfectly. We provide

• Consulting - our specialists help guide professional, reliable meetings
• Scheduling - our experienced operators make sure your call remains on schedule
• Monitoring - an operator is on the call to immediately respond to requests
• Reporting - receive custom post-conference reports tailored to your needs

Call 888-858-8818 to schedule your operator-assisted call:

Operator Assisted Features
Our operator-assisted services have a wide range of features to support your needs. Whether you choose to call out to meeting participants or have them dial in, you'll receive the support that is tailored to your call.

COORDINATOR ACCESS
On-line assistance from the Conference Coordinator is available during the conference. Any participant can recall a coordinator by pressing *0. Available for Attended and Pass code calls.

COORDINATOR LOCK OUT
When the conference is confidential, leaders can use Coordinator Lock Out Mode. In this mode, the leader can prevent new participants, including the Conference Coordinator from joining the conference. Available for both Attended and Passcode calls.

STANDING RESERVATIONS
Tiger welcomes standing reservations for regularly scheduled meetings (e.g., weekly or monthly) up to and beyond one year in advance. If Meet-Me or Toll Free Meet-Me conference modes are used, one telephone number of each appropriate type is issued for all of the conferences. Available for both Attended and Passcode calls.

BROADCAST/ LECTURE MODE
Broadcast/Lecture mode is used for greater effectiveness on larger conference calls. This mode allows the presenter to speak and places all other participants in listen-only mode. Tiger recommends Broadcast/Lecture mode plus Q&A for conferences with 20 or more participants. Available for Attended calls.

ENTRY/EXIT TONES
Entry/Exit Tones are used to know when someone has joined or left the conference call. Three ascending tones are emitted when a participant enters the conference, and three descending tones are emitted when a participant disconnects. This feature is particularly useful with pass code conferences. Available for Attended and Pass code calls.

SUB-CONFERENCING
Sub-Conferencing is used to meet confidentially with conference speakers. Speakers normally connect 10 to 15 minutes before and/or after the conference to privately review details with each other as well as the Conference Coordinator. Sub-conferences can also be held at any time during the call for break-out group meetings. Available for Attended calls.

TRANSFERRING CONFERENCES
An entire conference, a group of selected participants, or a single participant can be transferred from one conference to another conference in progress. Available for Attended calls.

CONFERENCE MONITORING
The Conference Coordinator will monitor the call for quality issues. We offer standard (i.e. periodic), continuous (at an additional cost), and no monitoring options. These options are designed to provide each call with the level of monitoring that meets its specific requirements. All Conference Coordinators are required to sign a confidentiality agreement upon employment ensuring that the context of calls remains proprietary. Standard Monitoring is performed on all conference calls unless another specific monitoring option is chosen.

PARTICIPANT/CONFERENCE CALL
Conference Coordinators automatically redial a prematurely disconnected line, unless, as a result of conference monitoring, it is discovered that the participant intentionally disconnected. Available on Attended Dial Out calls.

SECURITY PASS CODE
For additional security, a password or pass code (alpha or numeric) can be issued to ensure that only authorized participants are allowed into the conference. Available on Attended and Pass code calls.

PARTICIPANT LIST
Conference Coordinators will collect information on participants per the client’s request. Typical information collected includes name, phone number, and location. This list will be e-mailed or faxed per the client’s request within one hour of the completion of the call. Available on Attended calls.

ENHANCED RESERVED FEATURES (additional charges apply)
These features are available only on Reserved Attended conferences.

QUESTION & ANSWER
Designed for larger conferences, participants in listen-only mode may ask questions of the speakers and receive real-time responses. At the appropriate time, the Conference Coordinator instructs all participants that they may queue up for the question and answer session. Each participant is announced before asking his/her question and is placed back into a listen-only mode after the question is addressed. Special screening allows prioritization of participants’ questions.

VOTING
Use Voting to poll responses. Participants respond to predetermined questions asked by the leader or Conference Coordinator via their touch-tone phone. The system allows a variety of responses, including true/false, yes/no, and multiple choice. Results can be reported online or in printed format.

AUDIO TAPING
Use Audio Taping to retain a record of your conference. Audio tapes are available in 90-minute and 120-minute formats with micro cassettes available in a 60-minute format. Duplicate copies may be sent to additional locations specified at the time of reservation.

NOTIFICATION & RSVP SERVICES
This feature helps to identify a leader’s audience prior to the conference call. Conference Coordinators will contact participants via phone, fax, or e-mail prior to the conference start to invite them to join the conference. Participants can respond with an RSVP in advance of the conference. Notification services will be charged if the Conference Coordinator is requested to dial out to a participant who is unavailable for the call.

REPLAY
For the convenience of those participants who are unable to attend a live conference call, Replay offers the convenience of 24-hour, seven-day-a-week rebroadcast of the original conference. A long distance or toll-free number is issued to participants along with an optional security pass code. Participants can pause, fast-forward, or rewind during the replay. The length of time a replay will be available is specified at the time of reservation.

TRANSCRIPTION SERVICES
Use Tiger’s Transcription Services to provide a written record of your conference. A typed transcript of the conference is available in print or electronic format upon request. A 72-hour turnaround time is standard; expedition can be provided upon request.

COMMUNICATIONS LINE
Tiger offers a communications line during conferences to maintain up-to-the minute status reports. A Conference Coordinator utilizes a communication link with a designated representative from the host company during the actual conference. This allows instructions to be exchanged outside of the conference and ensures that the meeting flows seamlessly.

CONTINUOUS MONITORING
Continuous Monitoring provides even greater quality assurance. With Continuous Monitoring, an operator is assigned to the conference call and will monitor the call throughout its duration. This feature provides greater peace of mind for those complex requirements.

INTERPRETATION
A live interpreter is available to translate during the conference call. Interpreters are available in over 50 different languages. 24-hour notice of interpretation needs is highly recommended to ensure interpreter availability.